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Posted on: October 1, 2015

Code complaint in Greensburg?

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There really is an app that will fix that annoying pothole or get someone to mow the overgrown yard next door.

Well, the app might not actually “do” it, but it will forward residents’ complaints and photos of code violations and other issues directly to the attention of city officials.

The app also will allow the city to promptly reply to the complaining resident about their complaint, the action taken and when the issue is resolved.

PublicStuff, a mobile smartphone app, is also available for use on computers, and is available for residents to download from iTunes and other app distribution centers. Forbes named PublicStuff as one of “America’s Most Promising Companies” in 2014.

“The app reports not only the number and type of complaints, but also how quickly we respond to them and what the status is. It helps our staff to see where complaints are. If there is a concentration of garbage complaints in one place, for example, we can respond to that,” said Mayor Cheatham.

Residents are able to use their smartphones to take pictures of code enforcement violations and report those and any other issues directly to the city. Pictures sent to the city would have GPS location data attached, so city officials will know the exact location of the reported problem. Residents are encouraged to use the system to report potholes, abandoned vehicles, illegal dumping, litter, water leaks, suspicious activity and much more so we can resolve the issue quickly and efficiently.

“If an issue is not addressed in a set number of days, the complaint will get kicked up to the next level person for action,” Ivy Stanley explained.


The city can get daily reports itemizing the number of complaints, their type and location, what kind of response occurred, the number of outstanding unresolved complaints, and whether or not the complaining resident was notified of the status of their complaint.

It can send information, like evacuation orders or city event schedules, out to participating residents, as well.

To download the app search for ‘PublicStuff’ in your native app store today, or you can report a concern by visiting www.greensburgonline.com.

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